Terms of service

TERMS OF SERVICE

Last updated: January 5, 2026

OVERVIEW

Welcome to GreenGateCare! These Terms of Service ("Terms") govern your use of our online store and any related services we provide. By accessing or using our store, you agree to be bound by these Terms and our Privacy Policy.

The terms "we," "us," and "our" refer to GreenGateCare. The term "you" refers to the customer or user of our services.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you should not use our store.

  1. ACCEPTANCE OF TERMS

By visiting our store, placing an order, or using any of our services, you confirm that:

  • You are at least 18 years of age or the age of majority in your jurisdiction

  • You have the legal capacity to enter into binding contracts

  • All information you provide is accurate and complete

  • You will comply with all applicable laws and these Terms

  1. PRODUCTS AND SERVICES

GreenGateCare is a specialty online store offering beauty and personal care products, including skincare, body care items, personal care tools, wellness-related accessories, and other related products.

Product Information:

  • We strive to provide accurate and up-to-date information, including ingredients, usage instructions, and product features

  • Product images are for illustrative purposes only and actual products may vary slightly in appearance or packaging

  • We reserve the right to modify product descriptions, pricing, and availability at any time without notice

  • Product availability is not guaranteed at all times

Important Use Notice:

  • Our products are intended for cosmetic and personal care purposes only

  • Information provided on our store is for general informational purposes and is not intended as medical or professional advice

  • Individual results may vary depending on skin type, usage method, and personal conditions

  • Customers are encouraged to review ingredient lists carefully and perform patch tests when appropriate

Product Restrictions:

  • Products are intended for personal use only unless otherwise stated

  • Unauthorized resale or commercial distribution may be restricted

  1. ORDERS AND PRICING

Order Process:

  • Placing an order constitutes an offer to purchase

  • We reserve the right to accept, reject, or cancel any order at our discretion

  • Orders are confirmed only after an order confirmation email is sent

  • Orders may be canceled due to pricing errors, stock limitations, or suspected fraudulent activity

Pricing:

  • All prices are listed in USD unless otherwise specified

  • Prices are subject to change without notice

  • The applicable price is the one displayed at the time of order confirmation

  • Prices do not include applicable taxes, customs duties, or shipping fees unless explicitly stated

  • Promotional offers may be subject to separate terms and conditions

Payment:

  • Payment must be completed and authorized before order fulfillment

  • You represent that you are authorized to use the payment method provided

  • You agree to pay all applicable charges, including taxes and shipping fees

  1. SHIPPING AND DELIVERY

Shipping Times:

  • Order processing typically takes 3–5 business days

  • Estimated delivery times vary by destination (USA: 3–8 business days; International: 3–12 business days)

  • Delivery times are estimates only and are not guaranteed

  • Delays may occur due to customs procedures, carrier issues, or circumstances beyond our control

Risk of Loss:

  • Title and risk of loss pass to you once the order is handed over to the shipping carrier

  • We are not responsible for delays or losses caused by shipping carriers or external factors

International Shipping:

  • International customers are responsible for all applicable customs duties, taxes, and import fees

  • Customs processing may extend delivery times

  1. RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed information regarding returns, exchanges, and refunds.

Key points:

  • Most items may be returned within 30 days of delivery

  • Products must be unused, unopened, and returned in original packaging

  • Opened or used skincare, cosmetic, or hygiene-related products may be non-returnable for safety reasons

  • Return shipping costs may apply depending on the reason for return

  1. ACCOUNT REGISTRATION

If you create an account:

  • You are responsible for maintaining the confidentiality of your account credentials

  • You are responsible for all activities conducted under your account

  • You must notify us immediately of any unauthorized use

  • Accounts may not be shared or transferred

  • We reserve the right to suspend or terminate accounts that violate these Terms

  1. INTELLECTUAL PROPERTY

All content on the GreenGateCare store, including text, images, graphics, logos, product descriptions, and software, is owned by GreenGateCare or its licensors and is protected by intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or modify our content without permission

  • Use our trademarks or branding without prior written consent

  • Extract data using automated tools such as bots or scrapers

  • Reverse engineer any part of our services

  1. PROHIBITED USES

You agree not to:

  • Use our services for unlawful purposes

  • Violate applicable laws or regulations

  • Infringe intellectual property or proprietary rights

  • Upload or transmit viruses, malware, or harmful code

  • Harass, abuse, or harm others

  • Misrepresent your identity or affiliation

  • Interfere with the security or operation of our services

  • Collect or misuse personal information of other users

  • Engage in deceptive or fraudulent activities

  • Resell products for commercial purposes without authorization

  1. USER CONTENT AND REVIEWS

If you submit reviews, images, or other content:

  • You grant GreenGateCare a perpetual, royalty-free license to use, display, and distribute such content

  • You confirm that you own or have rights to the submitted content

  • Content must not be false, misleading, defamatory, or inappropriate

  • We reserve the right to remove content at our discretion

  1. THIRD-PARTY SERVICES AND LINKS

Our store may include links to third-party services, including:

  • Payment processors

  • Shipping and logistics providers

  • Social media platforms

We are not responsible for:

  • The content or practices of third-party websites

  • Transactions conducted outside our platform

  • Privacy practices of third-party services

Use of third-party services is at your own risk.

  1. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

  • Our products and services are provided on an “as is” and “as available” basis

  • We do not guarantee uninterrupted or error-free operation

  • We do not guarantee specific cosmetic or personal care results

  • All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed

Some jurisdictions may not allow these exclusions, so certain provisions may not apply to you.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

GreenGateCare and its affiliates shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business opportunities

  • Damages arising from use or inability to use our services or products

  • Skin reactions, sensitivities, or outcomes resulting from product use

  • Unauthorized access to personal data

  • Third-party products or services

Total liability shall not exceed the amount paid for the applicable product or $100, whichever is lower.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless GreenGateCare and its affiliates from any claims, losses, or expenses arising from:

  • Your violation of these Terms

  • Your violation of applicable laws or third-party rights

  • Your use of our services or products

  • Content you submit to our platform

  1. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our services, you consent to:

  • Processing of personal data as described in our Privacy Policy

  • Sharing data with service providers such as Shopify, payment processors, and shipping carriers

  • Use of cookies and similar technologies

  1. RELATIONSHIP WITH SHOPIFY

GreenGateCare operates on the Shopify platform. Shopify provides the technical infrastructure, but all transactions are between you and GreenGateCare.

Shopify is not responsible for:

  • Product quality or fulfillment

  • Customer service or dispute resolution

  • Returns or refunds

You release Shopify from any claims related to purchases made through our store.

  1. DISPUTE RESOLUTION

Governing Law:
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Jurisdiction:
You agree that any disputes shall be resolved exclusively in the courts located in California.

Informal Resolution:
Before initiating legal proceedings, you agree to contact us at shopping.jameskim@gmail.com to attempt informal resolution.

  1. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms at any time. Changes become effective once posted with an updated “Last updated” date.

Continued use of our services after changes constitutes acceptance of the revised Terms.

  1. TERMINATION

We may suspend or terminate access to our services at any time for reasons including:

  • Violation of these Terms

  • Fraudulent or unlawful behavior

  • Abuse of our services or staff

  • Failure to complete payment obligations

Obligations incurred prior to termination will remain in effect.

  1. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

  1. WAIVER

Failure to enforce any provision does not constitute a waiver of that provision.

  1. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and GreenGateCare regarding use of our services.

  1. CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Email: shopping.jameskim@gmail.com
Phone: 213-832-2291
Business Address: KSWSHOPI LLC, 5201 Lincoln Ave apt 274, Cypress, CA 90630, United States

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST

By using GreenGateCare, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.